Submitting a complaint

We aim to offer expert knowledge and unbeatable service, but there may be occasions when you feel you have cause to complain. If you have a complaint, we would like to be able to speak to you about it to give us the opportunity to put it right.

Call us

Call our office on 0800 170 1888 and request to speak with our compliance department. Our office is open Monday to Friday, 8:30am to 5:30pm.

Write to us

Please contact us in writing at: The Compliance Officer, Dynamo for Intermediaries, Building Eight, Watchmoor Park, Camberley, Surrey, GU15 3YL

In order for us to address your complaint as quickly as possible, please include the following information:

  • Your name
  • Company
  • Case details (if applicable)

Next steps

We will record your complaint and do all we can to resolve it as quickly as possible. We’ll send you an acknowledgement letter within five business days of your complaint being received. We will also tell you when we will be able to give you a more detailed response. The Financial Conduct Authority allows us eight weeks to provide a response, but we will aim to resolve your complaint much earlier than this.

If you’re still not happy

If we cannot settle your complaint, you may be entitled to refer it to the Financial Ombudsman Service. Further information is available from their website http://www.financial-ombudsman.org.uk